Privacy Policy
1. Introduction
Welcome to herogoods. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.herogoods.store (the “Website”). By using the Website, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect information that identifies you personally, such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed by third‑party payment providers)
2.2 Non‑Personal Information
We automatically collect technical data about your interaction with the Website, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referral URLs
3. How We Use Your Information
We use the collected data for the following purposes:
- Processing orders and providing customer support
- Sending order confirmations, invoices, and shipping updates
- Responding to inquiries sent to [email protected] or via phone (+1 (737) 809-7738
- Improving the Website’s functionality, design, and content
- Complying with legal obligations and preventing fraud
- Sending marketing communications, if you have opted in
4. Sharing and Disclosure
We may share your information with:
- Service providers that perform order fulfillment, payment processing, shipping, and email delivery
- Legal authorities when required by law or to protect our rights
- Business partners, only when necessary to provide the services you request
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can manage cookie settings through your browser. Disabling cookies may affect certain features of the Website.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal constraints
- Object to or restrict certain processing activities
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at [email protected].
8. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
9. Links to Third‑Party Sites
The Website may contain links to external sites that are not operated by herogoods. This policy does not apply to those sites, and we are not responsible for their privacy practices.
10. Children’s Privacy
The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on the Website with an updated “Effective Date”. Continued use of the Website after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Phone: +1 (737) 809-7738
Address: 9161 East Pine Avenue, Austin, Texas 78713, United States
13. Governing Law
This Privacy Policy is governed by the laws of the State of Texas, United States, without regard to its conflict of law principles.